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Frequently Asked Questions

Everything you need to know about FableSense AI

Getting Started

What is mixed-methods research?

Mixed-methods research combines qualitative data (like interviews, observations, text) with quantitative data (like surveys, statistics, measurements) to provide a more complete understanding of research questions. FableSense AI helps you analyze both types of data and discover connections between them.

How do I create my first project?

After signing up, you can either explore our demo project with sample data, or create a new project from your dashboard. Click "Create Project" and give it a name. Then you can start uploading qualitative documents or quantitative datasets.

What file formats are supported?

For quantitative data: CSV, Excel (.xlsx, .xls), and SPSS (.sav) files. For qualitative data: Text files (.txt), Word documents (.docx), and PDF files (.pdf). For transcription: Audio files (MP3, WAV, M4A, OGG, FLAC) and video files (MP4, MOV, AVI, MKV, WEBM). We also support manual text entry for interviews and field notes.

Features

What is qualitative coding?

Qualitative coding is the process of tagging segments of text (like quotes from interviews) with descriptive codes or themes. In FableSense AI, you create codes, select text segments, and apply codes to identify patterns across your qualitative data.

Can I collaborate with team members?

Yes! All plans include real-time collaboration features. FREE plan supports 1 collaborator, RESEARCHER supports 3 collaborators, PRO supports 5 collaborators, and TEAM supports up to 10 collaborators. You can invite team members to your projects, share coded documents, and work together on analysis.

What are joint displays?

Joint displays are visualizations that merge qualitative and quantitative findings. For example, an integration matrix shows how qualitative themes relate to quantitative variables, or a side-by-side display compares quotes with statistical data. These help you discover connections between your different data types.

How does the AI analysis work?

Our AI features help identify themes in qualitative data, suggest codes based on content, and detect patterns in correlations between qualitative and quantitative data. The AI is designed to assist your analysis, not replace your expert judgment.

Can I transcribe audio and video files?

Yes! You can upload audio (MP3, WAV, M4A, OGG, FLAC) and video files (MP4, MOV, AVI, MKV) for automatic transcription with speaker identification. FREE plan includes 2 transcriptions/month, RESEARCHER includes 10/month, PRO includes 50/month, and TEAM has unlimited transcriptions. Maximum file size is 25MB.

Pricing & Plans

Is there a free plan?

Yes! Our FREE plan includes 1 project, 5 documents, 50 coded segments, 3 datasets, 1 dashboard, 5 AI analyses/month, 2 transcriptions/month, and 100MB storage. It's perfect for trying out the platform or working on small projects. You can upgrade anytime as your needs grow.

What's the difference between plans?

FREE (1 project, 5 documents, 50 coded segments, 5 AI analyses/month, 100MB storage). RESEARCHER ($18/mo) gives unlimited projects/documents, 3 collaborators, 20 AI analyses/month, 5GB storage. PRO ($40/mo) adds 5 collaborators, unlimited AI analyses, custom branding, priority support, 25GB storage. TEAM ($80/mo) includes 10 collaborators, unlimited AI and transcriptions, 100GB storage.

Can I change plans later?

Absolutely! You can upgrade or downgrade your plan anytime from your billing settings. Changes take effect immediately, and we'll prorate any charges.

Do you offer academic discounts?

Yes! We offer 25% off all paid plans for students, faculty, and staff at academic institutions. Contact us with your .edu email address to get verified.

What are the storage limits?

Each plan includes storage for your uploaded files: FREE plan has 100MB, RESEARCHER has 5GB, PRO has 25GB, and TEAM has 100GB. Storage is used for datasets, documents, media files, and other uploads. You can monitor your usage in the billing section.

What happens if I cancel?

Your data remains accessible for 30 days after cancellation. You'll be downgraded to the FREE plan with limited access. You can export all your data at any time before canceling.

Technical

Is my data secure?

Yes! All data is encrypted at rest and in transit using industry-standard encryption. We're GDPR compliant and follow best practices for data protection. Your research data is never shared with third parties.

Can I export my data?

Yes, you can export your data in multiple formats. Projects can be exported as ZIP archives with all content. Datasets can be exported as CSV or PDF. Dashboards can be exported as PDF. Joint displays can be exported as PowerPoint (PPTX) or Word (DOCX) documents with customizable formatting and citation styles.

Does it work offline?

FableSense AI is a web application that requires an internet connection. However, we cache data locally for faster performance, and you can export your work to continue offline in other tools.

What browsers are supported?

We support the latest versions of Chrome, Firefox, Safari, and Edge. For the best experience, we recommend Chrome or Firefox.

Support

How do I get help?

You can access our Quick Start Guide from the dashboard, browse documentation, or email us at fablesenseai@gmail.com. PRO and TEAM plan users get priority support with faster response times.

Do you offer training?

We provide video tutorials and written guides for all features. TEAM plan customers can schedule 1-on-1 training sessions with our team.

Can I request new features?

Absolutely! We love hearing from users. Send your feature requests to fablesenseai@gmail.com, and we'll consider them for future updates.

Still have questions?

We're here to help! Reach out to our support team or check out our documentation.